Are service departments shady or shrewd?


Comments • 393

  • nicolas mullins
    nicolas mullins  4 days back

    "I don't understand what the customer is looking for"

    • JOSEPH
      JOSEPH  1 weeks back

      "Street Smart" ... Sociopath.

      • Joe Copa
        Joe Copa  2 weeks back

        Is that the same Hector from Ferris bulers valet parking?

        • CRAPO2011
          CRAPO2011  3 weeks back

          Hmmm for what a GMT800 DENALI went for when new , i think i want a new seat cover not a patch job.

          • Jordan Tyler
            Jordan Tyler  3 weeks back

            Those trip computers are never accurate either. I had to bring my 2015 Volkswagen Jetta in one time to get its check engine light ran before I bought my own.

            Apparently they had a code stored in the system where the vehicle had reached maximum speed. I was like nah, I don’t drive that thing faster than 70 MPH. I don’t even know how fast it goes.

            I wouldn’t really be mad if someone drove my car 100 MPH anyways. Speed doesn’t beat up your car, acceleration does.

            • Obcydia *
              Obcydia *  4 weeks back

              Wow I wish I could tell my stories 🤣 I’ve seen some crazy shit like all techs have!

              • raj basra
                raj basra  4 weeks back

                So the moral of the story is to lie to a customer now to calm him down and to prevent yourself from getting into situations where you will need to lie to customers in the future. However, if the customer doesn't notice what happened to his vehicle then no lie is necessary and your local upholsterer can continue to abuse your customers vehicles for his own personal pleasure. I guess the lesson we can all take home is that contrary to popular belief you can trust your local dealer's service department!! Merry Christmas everybody!

                • Earl Scheib
                  Earl Scheib  1 months back

                  So the dealer was charging for a new seat cover when he got a panel patched so the other side splits in 6 mo to a year.

                  • john moser
                    john moser  1 months back

                    I know I heard a good story from a tech about a V10 turbo diesel Volkswagen Toureg and cloverleaf blasting that I wish I had video of😄😎

                    • john moser
                      john moser  1 months back

                      What's the big deal about 100 miles an hour anyway if your cars worth a damn it should be able to handle triple digits without harm😁😁😁😁

                      • D.C. Blackhart
                        D.C. Blackhart  1 months back

                        Reason for diving suv at 98mph
                        "It seem like a good idea at the time."

                        • zazuch
                          zazuch  1 months back

                          I had my car need some body work after an accident. I reset some things in my car so I could see how much they drove it and how hard. I told them don’t take it off the lot as it didn’t need to be. I get it back and it has 3 miles on it and my boost gauge was maxed out meaning someone took it for a joy ride.

                          I went in and said look I don’t want anyone fired, and I can’t 100% show who did it. But your employees are taking customers cars for joy rides you may want to put a lid on that before they wreck or cause damages to someone’s car. They played dumb and asked why would I do such things as reset my trip etc...... i just looked at them and said “for this exact reason as I knew you idiots may try to take it for a joy ride”

                          • Pierre Roberge
                            Pierre Roberge  1 months back

                            Now that was funny. Good story.

                            • Braulio R.
                              Braulio R.  2 months back

                              This doesn't make sense. Yeah too much warranty work raises a red flag. But if it's legit warranty work like this the car maker would pay for it. But if you're sending it out to get work like this the dealer is on the hook for the bill instead of having the car maker pay for it as they should. Something doesn't make sense about this lol

                              • Zen4real fight man
                                Zen4real fight man  2 months back

                                If someone got my car up to 100 I'd be like I'm surprised you got it going that fast

                                • Chase Canova
                                  Chase Canova  2 months back

                                  Well which generation Denali is this? You all showed pics from several different years 🤔

                                  • Charlie B
                                    Charlie B  2 months back

                                    I hate dealing with Italian used or new car dealers. Guido WOPs

                                    • Ben
                                      Ben  2 months back

                                      Customer got the shaft down to the yarbles twice. Nice job. Exceptionally honourable.

                                      • MRO
                                        MRO  2 months back

                                        It depends if you buy a GM or not. Your in for a screwing by the GM folks. I’d encourage my service techs to drive my Denali at 98 mph , that way they can get the real feels for my fantastic famous Chevy shake.

                                        • Slow 50
                                          Slow 50  2 months back

                                          Typical NY/NJ bullshit...

                                          • Kyle Reeping
                                            Kyle Reeping  2 months back

                                            So, shady? Yeah, thought so. Just FYI, for a trip computer to show an AVERAGE speed of 100+ MPH, that car had to be driven at much higher speeds, for very long periods of time considering the put-putting around on the lot that it had to also be doing.

                                            • Bentley Kawasaki
                                              Bentley Kawasaki  2 months back

                                              He's got nice arms. :)

                                              • Mitch Williams
                                                Mitch Williams  2 months back

                                                They are shady af

                                                • eric wsmith
                                                  eric wsmith  2 months back

                                                  Plenty of cars i would love to drive 100+... the Yukon Denali isn't one of them

                                                  • Greg Bolin
                                                    Greg Bolin  2 months back

                                                    So the moral of the story is that everyone involved was an asshole, but it's OK because the customer felt bad at the end.

                                                    • ZR1 LT5 Chris
                                                      ZR1 LT5 Chris  2 months back

                                                      He have permits for those guns?

                                                      • BList
                                                        BList  2 months back

                                                        The title has nothing to do with the content of this 😂

                                                        • MassiveTrackHunter
                                                          MassiveTrackHunter  2 months back

                                                          THOUSAND THUMBS UP. Thought the tech was fired.
                                                          Took the wind out of that guys

                                                          • R B
                                                            R B  2 months back

                                                            My car has a black box / race logger (Hidden). All cards should have a service mode that limit the car to 30 mph. Simple?

                                                            • Jeremy
                                                              Jeremy  2 months back

                                                              Vin Wiki In The House!

                                                              • 4 18
                                                                4 18  2 months back

                                                                kind of a tough cookie lol

                                                                • David Jensen
                                                                  David Jensen  2 months back

                                                                  Work smarter, not harder!

                                                                  • News that matter
                                                                    News that matter  2 months back

                                                                    We can make it right by having a new set of brake pads and rotors replaced, change the engine oil, tire inspection and rotation. If the tires have any wear that resembles burning out, then you can add in a set of tires. Otherwise, firing people means shit to me. the hell with what hector has or doesn't have or who gets yelled at. Replace the parts that suffer the most amount of abuse when you drive and brake at fast and excessive speeds.

                                                                    • Mrjohnnymoo1
                                                                      Mrjohnnymoo1  2 months back

                                                                      Customers that don't care about the people trying to serve them, especially when they had nothing to do with their treatment are the absolute worst customers and deserve the least good treatment. I agree, replace the parts that received excess wear but not caring if someone loses their job when it can be as simple as learning their lesson is ridiculous. Respect is a two-way street. I had a customer who said, "I don't care about the dealership, or you, I am not here to serve, I am in it for me, and my best deal." I did my best to shaft him the best I could. The kind sweet understanding people, by all means always got the best deals. Some of those kind people were buying cars for thousands under book. The ass holes, I didn't feel one bit guilty if they were $5k tipped after they left the lot. Because respect is a two-way road, and it takes you a lot farther.

                                                                  • Jonathan Gray
                                                                    Jonathan Gray  2 months back

                                                                    Love the GlassParency shirt, great product.

                                                                    • Andy Mitchell
                                                                      Andy Mitchell  2 months back

                                                                      I love tommy no gay lol proper geeza

                                                                      • The Anti-Nowhere Lane
                                                                        The Anti-Nowhere Lane  2 months back

                                                                        Shady. The answer is clearly shady.

                                                                        • 70Slinger
                                                                          70Slinger  2 months back

                                                                          Don't let the spoon distract you...There is no Hector.

                                                                          • Esteban Torres
                                                                            Esteban Torres  2 months back

                                                                            If the car service at the dealer ain’t raping the customers it’s raping it’s own techs. Shits a scam like a fuck

                                                                            • ryan olson
                                                                              ryan olson  2 months back

                                                                              As a former GM Shop Foreman, Warranty admin, and regular guy, if I was the customer I would have been more pissed that I didn't get a new oem seat bottom cushion, and seat cover.

                                                                              The Stealership is shady, I have never worked at one that wouldn't defraud their own customers, General Motors, or their own Mother. I'm willing to bet you still charged GM for the OEM seat cover, made $600 extra, and screwed the poor tech on the warranty time. All the while those "managed expenses" went right into your pocket along with the CSI bonus the tech earned.

                                                                              • Nicholas Rodrigues
                                                                                Nicholas Rodrigues  2 months back

                                                                                I call BS on you being a former GM shop forman or warrenty admin because you'd know there would have to be an invoice for the new seat cover for that to work. And what poor tech? That 3rd party company the job went to isn't doing free work. And the damaged part is being replaced. You really want to press your luck with something that isn't actually a manufacturing defect when the end result is just as good?

                                                                            • Angel Matos
                                                                              Angel Matos  2 months back

                                                                              VinWiki stories should be on Netflix

                                                                              • Russian bot 1013
                                                                                Russian bot 1013  2 months back

                                                                                Modern cars are being built so that regular mechanics cant fix. Doing things like making proprietary tools and computer programming.

                                                                                • Bradley G.
                                                                                  Bradley G.  2 months back

                                                                                  I just changed the cabin and intake air filter on my wife's tucson, cost around $30 for both filters and 5mins for install. Seriously the easiest in take filter ever to change. I took it in today for her free oil change, and a SA came to the guy next to me with a dirty cabin/intake filter. I shit you not, they told him $40 for the cabin and $60 for the intake. When he agreed to have them do it I almost shit myself.

                                                                                  • Eric Beaudoin
                                                                                    Eric Beaudoin  2 months back

                                                                                    Service advisor here, figured I’d weigh in. I’ve got lots of interesting stories but one of the worst is when a customer accused me of “hot-rodding” his Focus RS when delivering it back to him. I of course did no such thing but it’s his word against mine. Being accused of mistreating a customer’s vehicle sucks. That’s one of several reasons why I would never ever do such a thing. Ugh.

                                                                                    • Lance
                                                                                      Lance  2 months back

                                                                                      TLDW: Are service departments shady or shrewd?

                                                                                      • Andrew Hoisington
                                                                                        Andrew Hoisington  2 months back

                                                                                        What a sh*tty dealership. The douche of a shop manager did nothing to rectify the situation. This is why, to this day, I do ALL my own maintenance on all 26 vehicles I have owned over the last 10 years. Most dealers are SHADY!

                                                                                        • Brett Voigt
                                                                                          Brett Voigt  2 months back

                                                                                          Tommy sounds like a real jabronie...

                                                                                          • Rama Nrusimhadevara
                                                                                            Rama Nrusimhadevara  2 months back

                                                                                            @Ed Bolian, This guy’s great! Can we get more vids from him?

                                                                                            • Jason Simpkins
                                                                                              Jason Simpkins  2 months back

                                                                                              Some shit I would do